Refund Policy

WEE CLOTH — Refund Policy

Last Updated: 31 August 2026

At WEE CLOTH, we want you to have a smooth shopping experience. This Refund Policy explains when and how refunds are processed for purchases made through our website.

1. Eligibility for a Refund

A refund may be issued when:

  • An eligible returned product has been received and approved after inspection.
  • You received a damaged, defective, or incorrect product and the issue is verified by our team.
  • Your prepaid order is cancelled by WEE CLOTH before dispatch.
  • We are unable to fulfil your confirmed order.

Products must generally be returned unused, unworn, unwashed, undamaged, and with their original tags and packaging.

Please refer to our Return & Exchange Policy for complete return eligibility requirements.

2. Refund for Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

After verification, WEE CLOTH may provide a replacement, exchange, or refund as appropriate.

3. Refund After Return

If your return request is approved, the product must be sent back according to the instructions provided by WEE CLOTH.

Once we receive the product, it will undergo a quality inspection.

If the returned product meets our return conditions, the eligible refund will be initiated.

If the product fails the inspection because it has been used, washed, damaged, altered, or does not contain the required tags or packaging, the refund may be rejected.

4. Shipping Charges

Unless the return is due to a wrong, damaged, or defective product, original shipping charges may not be refundable.

For eligible returns caused by an error attributable to WEE CLOTH, we may cover or reimburse applicable return shipping costs.

For size-related or change-of-mind returns, the customer may be responsible for return shipping costs.

5. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds cannot be made in cash at the time of return.

Eligible refunds will be processed using an appropriate electronic payment method after we obtain the required customer details.

We may request:

  • Account holder name
  • Bank account details, or
  • UPI ID

Customers should ensure that the information provided for the refund is accurate.

6. Prepaid Orders

For eligible prepaid-order refunds, the refund will generally be sent back through the original payment method or another appropriate method supported by the payment provider.

The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

7. Order Cancellation Refunds

If WEE CLOTH cancels a prepaid order because the product is unavailable, the order cannot be fulfilled, or because of another reason attributable to WEE CLOTH, the eligible amount paid by the customer will be refunded.

Cancellation requests made by customers are subject to our Terms & Conditions and whether the order has already entered processing or shipping.

Once an order has been shipped, cancellation may no longer be possible.

8. Refund Processing Time

After an eligible return has been received and approved, we will initiate the refund within a reasonable processing period.

After the refund is initiated, the actual credit time may depend on the relevant bank, payment gateway, card issuer, or payment provider.

WEE CLOTH cannot guarantee the exact time required by a third-party financial institution to reflect the refund.

9. Partial Refunds

In certain circumstances, only a partial refund may be applicable, including where:

  • Only part of an order is eligible for return.
  • Certain charges are non-refundable.
  • A product does not fully meet the return conditions.
  • Only some items from a combined order are approved for refund.

Any applicable deduction will be communicated where appropriate.

10. Non-Refundable Situations

A refund may not be provided where:

  • The product has been worn or washed.
  • The product has been altered or modified.
  • The product has been damaged after delivery through customer use.
  • Original tags or packaging are missing where required.
  • The return request is made outside the applicable return period.
  • The product does not meet our return conditions.
  • The customer refuses delivery or causes repeated failed delivery attempts, except where otherwise required by applicable law.

11. Failed or Returned Deliveries

If an order is returned to WEE CLOTH because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or other circumstances attributable to the customer, any refund will be considered after applicable shipping, handling, or other legitimate charges.

This provision does not affect any rights available to customers under applicable law.

12. Refund Fraud & Abuse

WEE CLOTH reserves the right to investigate suspicious refund or return activity.

We may refuse or restrict refund requests where there is reasonable evidence of:

  • Fraudulent claims
  • Repeated abuse of the return/refund system
  • Product substitution
  • Deliberate product damage
  • False delivery or product-condition claims

Any action taken will remain subject to applicable law.

13. Changes to This Refund Policy

We may update this Refund Policy from time to time.

Any updated version will be published on this page along with a revised “Last Updated” date.

14. Contact Us

For refund-related questions or requests, contact:

WEE CLOTH
Email: team@weecloths.shop

When contacting us about an order, please include your order number so that we can assist you efficiently.